How To Create A Culture Of Wellness In The Workplace

In 2016, the Wellness Council of America named Lance Breger as one of the Top 50 Health Promotion Professionals in the U.S..
Last year, Lance shared his recommendations for how a business leader can create a culture that supports workplace employee wellness. I bring that popular blog post back for a good reminder of his suggestions.
Lance Breger
Question: What are two to three things a leader can do to create a culture of wellness at their workplace?
Lance: Livingby example is the single very greatest thing a leader can do to create a culture of wellness. Be the change you want to see in the workplace. Even the small wellness efforts are noticed like bringing a water bottle to meetings, making good food choices, leaving the office on-time, unplugging on weekends, using a standing desk and taking the stairs. 
Question: What else can a leader do to demonstrate he/she values wellness for their employees?
Lance: A leader can name health and well-being as a core value of the company, department …

How To Embrace Brand Citizenship

You likely have noticed the sea change in the market’s demand for brands to reinvent how they engage with customers. It’s the mandate to embrace Brand Citizenship. Which means “doing good.” Doing good for customers, employees, local communities, and the planet overall.
“People want the companies they do business with not only to ‘do good’ and make the world a better place, but also to advocate on their behalf and make them feel like they are part of a larger community or grander mission,” explains Anne Bahr Thompson, author of the new book, Do Good: Embracing Brand Citizenship to Fuel Both Purpose and Profits.
Furthermore, Thompson explains that “doing good has come to mean taking responsibility for more than traditional philanthropy or corporate social responsibility initiatives.”
First in the book, Thompson sets the stage for what caused this growing trend where people are drawn to companies with a higher purpose – and consequently reward them with their loyalty and business.
Then, thro…

Why Asking For Help Is A Good Thing

If you are new to managing, or if you are struggling with a management dilemma, ask for help. There is no shame in asking for help.
Seek the guidance of a colleague at work. Reach out to a mentor at or away from work. Turn to an online resource. Consult a book on managing.
Whatever you do, don't sit back and do nothing. Managing even one employee can be challenging. And many managers receive little or no formal training on how to be a manager. That means you have to be proactive about learning how to be a good manager.
Your team is depending on you, and to lead them effectively you need to know to how manage effectively. So, ask for help.

How To Ignite Your Inspiration At Work

If your work no longer excites and inspires you, then the new book, Find the Fire, is a timely read. And one that will help you rekindle your own inspiration.

You’ll learn how to: Overcome the common fears of failure, change and criticism.Adopt an open mind and seek out new experiences.Embolden yourself to take more risks.Build upon progress and create momentum.Unleash creativity and produce work you’re proud of.Kick-start learning and growth.Banish perfectionism.Lift your self-confidence and earn respect.Most important, you’ll find the fire in work that eliminates the common factors that drag people down, such as disconnectedness, fear, inundation, settling and boredom, dwindling self-belief, loss of control, feelings of insignificance, lack of evocation and dearth of creating – all things that sap your energy and optimism.

One of my favorite parts in the book is the list of nine ways to negate the fear of change.
“Change threatens our sense of stability and robs us of our sense of contr…

Customer Service Training 101

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101, is the book for you.
Now in its third edition (originally published in 2005), you’ll find practical and actionable techniques and behaviors to ensure you are providing the best possible service for your customers.
Along with dozens of scenarios, examples, guidelines and practice lessons, author, Renee Evenson, also provides a focus on customer service in today’s marketplace, which includes effectively using social media.
My favorite parts of the book include Evenson’s techniques for effective customer service via the phone and for properly responding to customer complaints.
First, for effective customer service via the phone: Verbalize what you are doing – explain to your customer what you are doing throughout the phone contact. Never assume that the person on the other end understands. During pauses, tell the customer what is happening – Silence, to a customer…

How To Stay Relevant In A Fast-Changing World

Alan Adamson, co-author of the new book, Shift Ahead, says that “the ability for companies and organizations to stay relevant is being significantly challenged by the accelerating pace of change – and new ways of doing things – that are emerging with every passing day.” At a speed of change unlike every before. 

That’s why this book, sub-titled, How the Best Companies Stay Relevant in a Fast-Changing World, is a both a timely and pertinent read. 
The book is based on the hands-on experience of both authors, Adamson, a branding expert, and Joel Steckel, a professor of marketing and vice dean of doctoral education at NYU Stern School of Business. 
And most significant, it’s based on academic research and more than 100 interviews/case studies with senior management, business leaders and category experts from a wide spectrum of applicable fields who have lived through change or analyzed the phenomenon. 
For example, you’ll discover the lessons learned by Kodak, Xerox, BlackBerry, Delta, Barne…

Words To Lead By

Words to lead by:

"It's amazing what you can accomplish if you do not care who gets the credit." - President Harry S. Truman.

"Motivation is the art of getting people to do what you want them to do because they want to do it." - President Dwight D. Eisenhower.

"I not only use all the brains I have, but all I can borrow." - President Woodrow Wilson.